Refund & Return Policy – Reskin

At Reskin, customer satisfaction is very important to us. We always aim to provide high-quality skincare products made with care. If there is any issue with your order, we are here to help.

We offer a 15-day return and refund policy from the date you receive your order. Please read the policy carefully before requesting a return or refund.

Return & Refund Conditions

Reskin may accept returns or provide refunds under the following conditions:

  • The product must be unused and unopened
  • The item should be returned in its original packaging
  • Return request must be made within 15 days of receiving the order
  • Proof of purchase or order confirmation is required
  • Products damaged during delivery or received incorrectly may qualify for return or refund

Please note that opened, used, or damaged products from the customer’s side are not eligible for return or refund.

How to Request a Return

If you receive a damaged, faulty, or incorrect product, follow these steps:

  1. Take clear pictures of the product and packaging
  2. Contact our support team with your order details
  3. Send the product back in its original packaging if requested

For return assistance, contact us at:

Phone / WhatsApp: 03218808654

Refund Process

Once we receive and inspect the returned item, our team will review your request.

If your refund is approved, the amount will be processed through the agreed refund method within a few working days.

Exchange Policy

If you receive the wrong product instead of the item you ordered, Reskin will help you exchange it under these conditions:

  • Product must be unused and unopened
  • Product should be in original packaging
  • Exchange request must be made within 15 days
  • Order details or proof of purchase must be provided

To request an exchange, contact our support team with:

  • Your order number
  • Product details you ordered
  • Product details you received

Non-Returnable Items

The following items cannot be returned or refunded:

  • Opened or used skincare products
  • Products damaged after delivery due to customer handling
  • Sale or discounted items
  • Gift cards or promotional items

Order Cancellation

If you wish to cancel your order, please contact us within 24 hours of placing it.

Orders that have already been dispatched may not be cancelled.

For cancellation requests or support:

Phone / WhatsApp: 03218808654